I’m hearing an echo of my own voice when in a session. How do I stop this?
Audio echo is almost always the result of one or more users in a session not using headphones. This can cause the microphone of the users’ device to accidentally pick …
What internet speed to I need to use the online tutoring platform?
It requires a minimum of 256kbit/s of uplink per video publishing stream, and a minimum of 256kbit/s of download per video receiving stream. Screen sharing doubles this to 512kbit/s. The …
Do I need a webcam and/or a microphone to use the online tutoring platform?
If you want to make use of the live video calling feature, you will need both a webcam and microphone. These come standard with most modern smartphones, tablets, and laptops. …
Do I need to install anything to use the online tutoring platform?
Besides a web browser (which you are using right now to read this), the platform doesn’t need any additional software to be installed.
What browser do I need to use?
The online tutoring platform will work on Chrome, Firefox, Safari (iOS 10+) and Edge. Internet Explorer 11 and older browsers are supported but without audio or video. We recommend either …
